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TORONTO, ONTARIO — (May 12, 2016) – Kaihen was delighted to present the inaugural Ontario Excellence in Outage Communications Award to Hydro One Networks at its annual Client Cocktail Reception. The award celebrates utilities who have demonstrated best in class outage communications systems, call centers, and communication channels. Utilities were nominated by participating in the Kaihen Outage Communication Benchmark Survey and ranked based on their Outage Communications Maturity Model score across eight categories. Other nominees present at the Reception were Burlington Hydro, Veridian Connections, Oakville Hydro, Horizon Utilities, and Enersource.
The inaugural award was presented by Kaihen Advisory Board Member, David McFadden. Those in attendance included leaders from Local Distribution Companies and the Kaihen partner community.
Download the Press Release here: Outage_Award_May_2016
Hydro One Limited (TSX: H) Hydro One is Ontario’s largest electricity transmission and distribution company headquartered in Toronto, Ontario with approximately $24 billion in assets and 2015 revenues of over $6.5 billion. Hydro One delivers electricity safely and reliably to over 1.3 million customers across the province of Ontario, and to large industrial customers and municipal utilities. Hydro One owns and operates Ontario’s approximately 29,000 circuit km high-voltage transmission network and an approximately 123,000 circuit km primary low-voltage local distribution network. For more information about Hydro One,
SOURCE Hydro One Limited
Kaihen is a leading business consulting firm focused on the North American electric, gas and water utilities industries. Formed in 2008, Kaihen works with companies in three key areas: Smart Grid; Customer Operations & Systems; and Acquisition & Consolidation to help electric, gas and water utilities prepare for the kinds of fundamental business changes that improve operations and customer service.
For more information, visit www.kaihen.ca.
Pat Leahey, Director of Business Development
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