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Kaihen Named Key CIS Industry Player In Recent Report

Kaihen was named as a Key Industry Player in a recently released report titled Electric Utility Billing and Customer Information Systems by Navigant Research.

The Navigant Research report analyzes the global market for billing and CIS solutions for electric utilities. It provides an analysis of market drivers, challenges, and trends related to the adoption of off-the-shelf CISs and managed services for billing, customer engagement, and related analytics. Global market forecasts for CIS software purchases and upgrades, services, maintenance fees, SaaS, and analytics extend through 2023. The report also reviews the key technologies related to billing and CIS solutions and provides profiles of dominant vendors for different regions, product offerings, and utility types. Within Key Industry Players, the report identifies Kaihen alongside the large global consulting firms, such as Accenture, IBM, HP, Capgemini and PwC.

Within Key Industry Players, the report identifies Kaihen alongside the large global consulting firms, such as Accenture, IBM, HP, Capgemini and PwC.

Kaihen helps utilities use their CIS platform to meet the challenges—and capitalize on the opportunities—of today’s market. Kaihen’s CIS assessment, selection and implementation services are part of a portfolio of services focused on helping electric, gas and water utilities and energy retailers prepare for the kind of change that delivers improved customer service and value to all of their stakeholders. Kaihen delivers a complete approach to helping utilities and energy retailers assess, select and implement a powerful CIS solution. Kaihen has deep CIS credentials, working with many electric, gas and water utilities across a varied list of CIS system vendors. Kaihen delivers expertise to utility clients’ operational processes in the areas of metering, call centre, billing, remittance, credit, collections, retailer management, financials and service orders.

For more details regarding the Electric Utility Billing and Customer Information Systems report by Navigant Research, visit their website www.navigantresearch.com.

About Kaihen

Kaihen helps electric, gas and water utilities prepare for the kinds of fundamental business changes that improve operations and customer service.

Our name is a word meaning change, or innovation, or transformation. It embodies everything we do for our clients.

Our core competency is business readiness—ensuring that our clients’ people, processes and systems are well-prepared to adopt the change we help to implement. And we do so by managing projects, designing and improving business processes, training users, solution testing, and implementing powerful change management initiatives. Kaihen’s offerings revolve around three key areas of our clients’ businesses: Smart Grid Strategy & Implementation; Customer Operations & Systems; and Acquisition & Consolidation.

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For media inquiries please contact Pat Leahey at pleahey@kaihen.ca or 416-710-4551