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Outage Management

Keep the Lights On

Today’s customers expect more from their utilities. They’re demanding that their utilities inform them of service outages in a timely and efficient manner. If they don’t, they’ll be faced with frustrated, dissatisfied customers resulting in a poor customer experience.

At the hub of Outage Management is the Outage Management System (OMS). The OMS integrates with many key systems in a utility and impacts multiple departments.

Kaihen helps utilities ensure a successful OMS deployment by leveraging our learnings from our Outage Communication Benchmark, Outage Whitepapers, and extensive OMS experience to provide:

If you are interested in participating in the Outage Communications Benchmark, please email us.

Download our white paper on Outage Communications, Version 1.0
Download our white paper on Outage Communications, Version 2.0

To learn more about our approach, download our Outage Management brochure (PDF).

Learn more about our experience here.

If you are interested in participating in the Outage Communications Benchmark, please email us.