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Since the release of the Kaihen Outage Communications White Paper 1.0, many utilities have focused on improving outage communication programs in the three key areas; Outage Communications Systems, Call Centers, and Customer Communication Channels. Kaihen has released White Paper (Version 2.0) as an update to the initial Outage Communications White Paper released in January 2014 to further educate and inform utilities about the status of best practices and latest trends/developments in utility outage communications and outage management in North America.
Read the white paper 2.0 here .
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